Seller Help Center
95 articles
Getting Started
Learn how to onboard, set up your shop, and start selling on Airgoods.
- How do I sell on Airgoods?
- What steps are required for onboarding?
- Upload Your Catalog
- What happens after I apply?What happens after you submit your Airgoods wholesale application — review timing, requests for more information, and what comes next when you submit your launch request for storefront review.
- What about my other wholesale relationships?
- What are best practices for selling on Airgoods?What to do when you have no orders or no traction yet: listing setup, product tags, first-order discounts, the Sample Box program, email campaigns and Airgoods Direct.
- Keeping transactions on Airgoods
- What should I expect once my shop is live?
- What is Airgoods' referral program?
- How can I offer promotions on my Airgoods store?
- How do I contact my retailers on Airgoods?
- How do your retailer terms affect me?
- Does Airgoods offer onboarding or catch-up calls?Airgoods does not run one-on-one onboarding or catch-up calls. Here is what to use instead — the live onboarding webinar, the seller tutorial playlist, and email or live chat support…
- What is the process and timeline for onboarding and launching a brand on Airgoods?
General FAQs
Understand Airgoods’ core policies and product guidelines.
- Prohibited and Restricted Products
- How does Airgoods determine if a retailer is qualified?
- Overview of brand policies
- How often do you send sample boxes out?How often Airgoods Sample Box rounds run, which months have no round, and where to find the cut-off for the round that is currently open.
- How do buyers discover new brands and receive personalized recommendations on Airgoods?
- On-Premise vs. Off-Premise Retailers: Restricting Store VisibilityExplains the difference between on-premise and off-premise retailers and how sellers can use this distinction to restrict which stores can view their products.
- Airgoods Sales Rep ProgramHow the Airgoods Sales Rep Program works for sellers: How reps are assigned to retailers, what reps do in store, and how the 1.5% rep fee is calculated alongside your…
- Accepting and fulfilling an order
Managing Products
Publish, edit, and manage your product listings and samples.
- Can I un-publish a product?
- Can I offer samples?
- Can I offer preorders?Learn how to offer preorder products on Airgoods, set ship dates and order deadlines, manage what happens after the cutoff date, and fulfill preorder orders.
- How do I add or edit products?
- How do I manage product variants in Airgoods?
- How can duplicate shipments be handled and invoiced in Airgoods?
- Managing State Restrictions (Brand-Level vs Product-Level)Learn how to restrict which U.S. states can see your brand or individual products, and when to use each option.
- Updating Products via Bulk EditSellers can update existing products using the Bulk Edit feature. Follow this guide to learn how to use the feature and troubleshoot common issues during the update process.
- How can I manage out-of-stock items and prevent inventory sync issues in Airgoods?
- How does Airgoods support frozen or temperature-sensitive products, and what are the best practices for selling them?
Shipping & Fulfillment
Set up shipping, manage orders, and handle fulfillment issues.
- How shipping works on Airgoods (for sellers)How retailers are charged for shipping, how sellers are paid for it, how shipping estimates work, free shipping thresholds, and the shipping rate options on Airgoods.
- Can I split an already split order?Orders on Airgoods can only be split once. Learn how to use partial fulfillment to ship products in batches instead.
- Managing orders you can’t fulfill
- Can I edit a retailer’s order?
- How am I notified of new orders?
- What if a retailer reports my products missing or damaged?
- How to Update or Void a Shipping Label
- How Fulfillment Works with the Shopify Integration
- Can a retailer cancel their order?
- Switch a refund to a replacement (and vice versa) on order claims
- How can I report damages with a carrier for a label purchased on Airgoods?
- Shipping an order (Seller Guide)Step-by-step guide for how sellers fulfill and ship orders on AirGoods. AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
- What are the fulfillment options in Airgoods, and what does 'Fulfill local' mean?
- How to resolve errors when creating shipping labels in Airgoods?
- Entering tracking numbers for freight (LTL) shipmentsHow to find and enter the correct tracking number for LTL freight shipments (PRO vs BOL).
- How can I fulfill an order in Airgoods, and what are the steps for managing shipping costs?
- How to Generate Multiple Shipping Labels for an Order on AirgoodsGenerate multiple shipping labels and tracking numbers for a single order when items ship in multiple boxes.
- Who pays for shipping on Airgoods, and how are costs handled?
Apps & Integrations
Connect your Airgoods account with tools like Shopify, ShipStation, and more. Find setup guides and FAQs to help you manage your integrations smoothly.
- What integrations do you support?We currently integrate with Shopify and ShipStation.
- Does Airgoods have an API?Airgoods does not offer a public or private API today and never issues an Airgoods API key - here is what to use instead, and what to tell a third-party…
- Airgoods Shopify Integration GuideHow to set up the Shopify integration: connect your store, link Airgoods products to Shopify products by SKU, choose case or unit syncing, and what connecting and syncing does and…
- Airgoods ShipStation Integration GuideThis guide walks you through connecting Airgoods to ShipStation so your orders sync automatically for fulfillment.
- Troubleshooting: Order Acceptance Issues (Shopify Integration)A guide for resolving common reasons why the Shopify integration prevents a seller from accepting orders, including inventory, product linking, and location issues.
- Troubleshooting Shopify Integration Setup IssuesA guide for resolving the most common reasons a seller cannot complete the Shopify integration setup, including app installation, scopes, subdomain, credentials, and permissions.
- Airgoods WooCommerce Integration GuideStep-by-step guide for sellers to connect their WooCommerce store to Airgoods and sync orders, products, inventory, and pricing.
- How does Airgoods handle product quantities in Shopify integration?
- Airgoods Cin7 Core Integration GuideHow to set up the Cin7 Core integration. Sellers can connect Cin7 Core (formerly DEAR Inventory) to Airgoods to import products, send accepted orders and samples to Cin7 as sales,…
Payouts & Taxes
Learn how payouts, fees, and tax information work on Airgoods.
- How much does it cost to sell on Airgoods?
- What can I do if the commission on my order is incorrect?
- Will I Receive a 1099-K Tax Form?
- How Payouts Work: Timing, Fees, and Guarantees
- Issue with my order payout
- Setting up tax information
- Dispute a retailer complaint
- How do I update my tax information?
- What are my options for payouts?
- Why you don't need to collect reseller IDs from retailersAirgoods acts as a marketplace facilitator and collects reseller IDs on your behalf, so you don't need to request them from each retailer.
Airgoods Direct
Grow your wholesale business with Direct links and referrals.
Airgoods Sample Box Program
Learn about the Airgoods Sample Box program and how it works.
- Airgoods Sample Box Program: What is it?No participation fee or contract. Send samples to us and we'll help you reach high-intent specialty retailers. We handle matching, packing, and shipping. Participate once or as often as you’d…
- Airgoods Sample Box Program: How does matching work?Once you ship to us, we match you with top specialty retailers based on fit and buying behavior. You can set preferences, review the list of matches before we ship,…
- Airgoods Sample Box Program: What should I send?Send your hero SKU or a mix to showcase your range. Shelf-stable only. Full-size preferred (samples OK). No min or max quantity, completely up to you — most brands send…
- Airgoods Sample Box Program: Where do I ship?Ship samples to our NYC warehouse or drop them off yourself. You cover shipment to us and we cover shipment to stores. We create sell sheets from your brand page…
- Airgoods Sample Box Program: Post-ShipmentReview your matched retailers, then follow up directly when boxes are delivered. Message buyers, run email campaigns, and target stores with your items in cart to turn samples into first…
- What are the costs, fees, and processes involved in the Airgoods Sample Box program?
- Airgoods Sample Box Program: How much should I send, and how far will it go?How many samples to send, who receives them, how many retailers get a box, whether you can request a specific retailer, and what happens to anything we don't use.
- What are the best practices for following up after sending sample boxes in Airgoods?
Managing Account
Update login, banking, and team information for your account.
- Changing my login email
- Changing my bank infoLearn how to update the bank account used for Airgoods payouts through Stripe or Dots and ensure future ACH payments are sent to the correct account.
- Adding team members to your account
- Keeping Your Business on Airgoods: Our Disintermediation PolicyLearn why all communication, payments, and coordination between sellers and buyers must stay within the Airgoods platform.
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Marketing
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