Seller Help Center
63 articles
Getting Started
Learn how to onboard, set up your shop, and start selling on Airgoods.
How do I sell on Airgoods?
How is Airgoods different from other wholesale platforms?
What steps are required for onboarding?
Uploading your product catalog
What happens after I apply?
What about my other wholesale relationships?
What are best practices for selling on Airgoods?
Keeping transactions on Airgoods
How to set up shipping rates on Airgoods?
What should I expect once my shop is live?
What is Airgoods' referral program?
How can I offer promotions on my Airgoods store?
How do I contact my retailers on Airgoods?
How do your retailer terms affect me?
General FAQs
Understand Airgoods’ core policies and product guidelines.
What's Airgoods?
Prohibited and Restricted Products
How does Airgoods determine if a retailer is qualified?
Overview of brand policies
How often do you send sample boxes out?
Managing Products
Publish, edit, and manage your product listings and samples.
Can I un-publish a product?
Can I offer samples?
How do I add or edit products?
Shipping & Fulfillment
Set up shipping, manage orders, and handle fulfillment issues.
Accepting and fulfilling an order
Managing orders you can’t fulfill
Can I edit a retailer’s order?
How am I notified of new orders?
Do retailers see shipping costs upfront?
What if a retailer reports my products missing or damaged?
How Fulfillment Works with the Shopify Integration
Can a retailer cancel their order?
Switch a refund to a replacement (and vice versa) on order claims
How can I report damages with a carrier for a label purchased on Airgoods?
Shipping an order (Seller Guide)Step-by-step guide for how sellers fulfill and ship orders on AirGoods.
AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
Apps & Integrations
Connect your Airgoods account with tools like Shopify, ShipStation, and more. Find setup guides and FAQs to help you manage your integrations smoothly.
Airgoods ShipStation Integration GuideThis guide walks you through connecting Airgoods to ShipStation so your orders sync automatically for fulfillment.
What integrations do you support?We currently integrate with Shopify and ShipStation.
Payouts & Taxes
Learn how payouts, fees, and tax information work on Airgoods.
How much does it cost to sell on Airgoods?
What can I do if the commission on my order is incorrect?
Will I Receive a 1099-K Tax Form?
How and when do I get paid?
Issue with my order payout
Setting up tax information
Dispute a retailer complaint
How do I update my tax information?
What are my options for payouts?
Airgoods Direct
Grow your wholesale business with Direct links and referrals.
Adding and emailing my customers
How do I use my Airgoods Direct Link?
What is Airgoods Direct?
Does Airgoods have a Direct Widget?
Airgoods Sample Box Program FAQ
Learn about the Airgoods Sample Box program and how it works.
Airgoods Sample Box Program: What is it?No participation fee or contract. Send samples to us and we'll help you reach high-intent specialty retailers. We handle matching, packing, and shipping. Participate once or as often as you’d…
Airgoods Sample Box Program: How does matching work?Once you ship to us, we match you with top specialty retailers based on fit and buying behavior. You can set preferences, review the list of matches before we ship,…
Airgoods Sample Box Program: What should I send?Send your hero SKU or a mix to showcase your range. Shelf-stable only. Full-size preferred (samples OK). No min or max quantity, completely up to you — most brands send…
Airgoods Sample Box Program: Where do I ship?Ship samples to our NYC warehouse or drop them off yourself. You cover shipment to us and we cover shipment to stores. We create sell sheets from your brand page…
Airgoods Sample Box Program: Post-ShipmentReview your matched retailers, then follow up directly when boxes are delivered. Message buyers, run email campaigns, and target stores with your items in cart to turn samples into first…
Managing Account
Update login, banking, and team information for your account.
Changing my login email
Changing my bank info
Adding team members to your account
Widget troubleshooting resources
Get step-by-step help embedding and managing your Airgoods Direct widget.
How to embed your Airgoods Direct widget on Wix
How to embed your Airgoods Direct widget on BigCommerce
How to embed your Airgoods Direct widget on Squarespace
How to embed your Airgoods Direct widget on Shopify
How to embed your Airgoods Direct widget on WooCommerce/WordPress
Marketing
Set up campaigns and connect your domain to drive more sales.
How to create an email campaign
How to add your domain to Airgoods