The best way to get in touch with one of your buyers on Airgoods is through our chat messaging platform, Airgoods Messenger.
Any retailer on Airgoods is able to contact you through Airgoods Messenger. Once a retailer has placed an order with your shop on Airgoods, they will appear in your Messages tab as an empty conversation to allow you to easily contact them about their order as needed.
You are not able to reach out to retailers who have not yet ordered or sampled from you, and you are unable to message other brands. Prospective retailers are able to reach out to you through Airgoods Messenger and will typically inquire about product information, lead time, and/or your shop.
Replying to a "New Message" email will not reach the retailer
When a retailer messages you on Airgoods, you receive an email notification with a subject like "New Message from <Retailer name>". If you reply to that email, your reply goes to Airgoods — the retailer does not receive it, and anything you include, such as tracking or stock details, will not show up on their end. To reach the retailer, open your Messages page and reply there.