The best way to get in touch with one of your buyers on Airgoods is through our chat messaging platform, Airgoods Messenger.
Any retailer on Airgoods is able to contact you through Airgoods Messenger. Once a retailer has placed an order with your shop on Airgoods, they will appear in your Messages tab as an empty conversation to allow you to easily contact them about their order as needed.
You are not able to reach out to retailers who have not yet ordered from you, and you are unable to message other brands. Prospective retailers are able to reach out to you through Airgoods Messenger and will typically inquire about product information, lead time, and/or your shop.