All messages between you and a brand happen in Airgoods Messenger. You can find every conversation on your Messages page at https://airgoods.com/account/buyer/messages. Any retailer on Airgoods can contact a brand through Airgoods Messenger, and retailers commonly reach out about product information, lead time, or the brand's shop.

Every order has a message option attached to it. Open the order in your Orders tab and click Send message, or click View Order on the order preview and then Send Message, to message the brand about that order.

When a brand messages you on Airgoods, you receive an email notification with a subject like "New Message from <Brand name>". If you reply to that email, your reply goes to Airgoods — the brand does not receive it, and anything you include, such as your delivery address or appointment and lift-gate instructions, will not show up on their end. To reach the brand, open your Messages page at https://airgoods.com/account/buyer/messages and reply there.

All order-related communication should take place within Airgoods messaging. This keeps a clear record of the transaction and protects both you and the brand.