Retailer Help Center
27 articles
Getting Started
A quick guide to signing up, getting verified, and exploring Airgoods.
What is Airgoods?
Can I buy on Airgoods?
Do I need a reseller ID?
How do I sign up?
Payments
Learn how payment terms, methods, and invoices work on Airgoods.
How can I get payment terms on Airgoods?
Can I change my payment terms after I placed an order?
How can I add, change, or delete my payment method?
What are net payment terms?
What’s in my order invoice?
How do payments work on Airgoods?
Orders & Shipping
Track orders, manage shipping, and handle any order issues.
Where can I find info about my order?
How does shipping work on Airgoods?
Can I try samples before I place an order?
Where are my products?
Why does my order say “Pending”?
Why was my order cancelled?
What if my business has multiple locations?
Why does it say I need to get verified?
What are order minimums?
How can I change my shipping address after I have placed an order?
How do I report an issue with my order (damaged, missing, or expired products)?
Can an accepted order be canceled?
Managing Account
Update company info and manage your team.
How can I change my company’s info (name, website, business type)?
How can I add additional users to my account?
General FAQs
Get answers to common questions about buying on Airgoods.
How should I be selling my Airgoods product?