Handling and Invoicing Duplicate Shipments in Airgoods
Duplicate shipments can occasionally occur, and it is important to handle them efficiently while ensuring proper invoicing. This article provides a step-by-step guide on managing such situations within the Airgoods system.
Overview of Duplicate Shipment Handling
When duplicate shipments are sent to retailers, and they wish to keep the extra items, the process involves creating new orders for the duplicate items. This ensures accurate invoicing and proper tracking of inventory.
Steps for Retailers Keeping Duplicate Items
To handle duplicate shipments where retailers want to retain the extra items:
Create New Orders: - Each retailer should place a new order that includes the items they received in the duplicate shipment. - This ensures that the duplicate items are accounted for in the system.
Accept and Fulfill New Orders: - Log in to your Airgoods account and accept the new orders. - Fulfill these orders as you would with any standard order.
Enter Tracking Numbers: - When fulfilling the new orders, include the additional tracking numbers corresponding to the duplicate shipments.
Invoicing and Order Modification Policies
No Modifications to Original Orders: - Once buyers have paid for the original orders, these cannot be modified to include the duplicate items. - This policy ensures the integrity of the original transaction records.
Billing for Duplicate Items: - To invoice for duplicate shipments, new orders must be created and processed as described above.
FAQs for Common Scenarios
Q: Can I modify the original order to include the duplicate items? A: No, original orders cannot be changed once payment has been made. You must create new orders for the duplicate items. Q: What if the retailer does not want to keep the duplicate items? A: In such cases, coordinate with the retailer to arrange for the return of the duplicate items or handle them according to your company’s return policy.
Related Topics
Managing Returns in Airgoods
Tracking Shipments and Resolving Delivery Issues
By following these steps, you can efficiently manage duplicate shipments and ensure accurate invoicing within the Airgoods system.