How to Resolve Errors When Creating Shipping Labels in Airgoods
Shipping label creation in Airgoods is a straightforward process, but certain errors can occur due to specific conditions. This article outlines common issues and provides actionable solutions to help you resolve them efficiently.
Common Errors in Shipping Label Creation
Address Eligibility Issues - If you encounter an error related to the buyer’s address, it means the address is not eligible for label creation through Airgoods’ carrier partner. This can happen if the address is incomplete, invalid, or unsupported.
Unsupported Shipping Origins - A "Request failed" error may occur if the shipment originates from a region outside the supported areas for Airgoods label creation. For example, Airgoods does not currently support shipments originating outside the United States.
Steps to Resolve Address Eligibility Issues
If the buyer’s address is causing an error:
Verify the Address - Contact the buyer to confirm their address details. Ensure the address is complete and accurate.
Request an Alternative Address - If the address is unsupported, ask the buyer to provide an alternative address that is eligible for label creation.
Proceed with Label Creation - Once a valid address is available, retry creating the shipping label in Airgoods.
Steps to Handle Unsupported Shipping Origins
If the shipment originates from an unsupported region:
Use an External Carrier - Create the shipping label using your preferred carrier outside of Airgoods.
Record Fulfillment in Airgoods - After shipping the order, update the order status in Airgoods by recording the fulfillment details.
Alternative Fulfillment Methods
When Airgoods cannot generate a shipping label, you can still fulfill the order by:
Using your own shipping label and carrier.
Communicating with the buyer to resolve address-related issues.
By following these steps, you can ensure that your orders are fulfilled even when encountering errors during shipping label creation.
For more information on shipping and order management, visit the Airgoods Help Center.