Shipping & Fulfillment
Set up shipping, manage orders, and handle fulfillment issues.
18 articles
- How shipping works on Airgoods (for sellers)How retailers are charged for shipping, how sellers are paid for it, how shipping estimates work, free shipping thresholds, and the shipping rate options on Airgoods.
- Can I split an already split order?Orders on Airgoods can only be split once. Learn how to use partial fulfillment to ship products in batches instead.
- Managing orders you can’t fulfill
- Can I edit a retailer’s order?
- How am I notified of new orders?
- What if a retailer reports my products missing or damaged?
- How to Update or Void a Shipping Label
- How Fulfillment Works with the Shopify Integration
- Can a retailer cancel their order?
- Switch a refund to a replacement (and vice versa) on order claims
- How can I report damages with a carrier for a label purchased on Airgoods?
- Shipping an order (Seller Guide)Step-by-step guide for how sellers fulfill and ship orders on AirGoods. AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
- What are the fulfillment options in Airgoods, and what does 'Fulfill local' mean?
- How to resolve errors when creating shipping labels in Airgoods?
- Entering tracking numbers for freight (LTL) shipmentsHow to find and enter the correct tracking number for LTL freight shipments (PRO vs BOL).
- How can I fulfill an order in Airgoods, and what are the steps for managing shipping costs?
- How to Generate Multiple Shipping Labels for an Order on AirgoodsGenerate multiple shipping labels and tracking numbers for a single order when items ship in multiple boxes.
- Who pays for shipping on Airgoods, and how are costs handled?