Shipping & Fulfillment
Set up shipping, manage orders, and handle fulfillment issues.
16 articles
Accepting and fulfilling an order
Managing orders you can’t fulfill
Can I edit a retailer’s order?
How am I notified of new orders?
Do retailers see shipping costs upfront?
What if a retailer reports my products missing or damaged?
How to Update or Void a Shipping Label
How Fulfillment Works with the Shopify Integration
Can a retailer cancel their order?
Switch a refund to a replacement (and vice versa) on order claims
How can I report damages with a carrier for a label purchased on Airgoods?
Shipping an order (Seller Guide)Step-by-step guide for how sellers fulfill and ship orders on AirGoods.
AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
What are the fulfillment options in Airgoods, and what does 'Fulfill local' mean?
How to resolve errors when creating shipping labels in Airgoods?
Entering tracking numbers for freight (LTL) shipmentsHow to find and enter the correct tracking number for LTL freight shipments (PRO vs BOL).
How can I fulfill an order in Airgoods, and what are the steps for managing shipping costs?
