Shipping & Fulfillment
Set up shipping, manage orders, and handle fulfillment issues.
18 articles
- Accepting and fulfilling an order
- Can I split an already split order?Orders on Airgoods can only be split once. Learn how to use partial fulfillment to ship products in batches instead.
- Managing orders you can’t fulfill
- Can I edit a retailer’s order?
- How am I notified of new orders?
- What if a retailer reports my products missing or damaged?
- How to Update or Void a Shipping Label
- How Fulfillment Works with the Shopify Integration
- Can a retailer cancel their order?
- Switch a refund to a replacement (and vice versa) on order claims
- How can I report damages with a carrier for a label purchased on Airgoods?
- Shipping an order (Seller Guide)Step-by-step guide for how sellers fulfill and ship orders on AirGoods. AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
- What are the fulfillment options in Airgoods, and what does 'Fulfill local' mean?
- How to resolve errors when creating shipping labels in Airgoods?
- Entering tracking numbers for freight (LTL) shipmentsHow to find and enter the correct tracking number for LTL freight shipments (PRO vs BOL).
- How can I fulfill an order in Airgoods, and what are the steps for managing shipping costs?
- How to Generate Multiple Shipping Labels for an Order on AirgoodsGenerate multiple shipping labels and tracking numbers for a single order when items ship in multiple boxes.
- Who pays for shipping on Airgoods, and how are costs handled?