Update an order
If you don’t have enough inventory to fulfill an order and the order is still Pending:
Go to the Orders page and open the order.
Click More Actions.
Select "Edit Order" to adjust quantities or remove items.
You can also edit Accepted orders using the same steps above. If you are integrated with an external platform (Shopify, WooCommerce, ShipStation), the system will automatically update the order on that platform.
⚠️ Exception: If you are connected via the Market Sync (legacy Shopify) integration, Accepted orders cannot be edited directly. Contact support for assistance.
Once an order has been Fulfilled or Shipped, it can no longer be edited — please contact support.
Cancel an order (Pending or Accepted orders)
If you’re unable to fulfill an order:
Go to the Orders page and open the order.
Click More Actions.
Select "Cancel Order" to cancel the order.
Need help editing an order?
If your order is Fulfilled or Shipped, or if you are on the Market Sync (legacy Shopify) integration and your order is Accepted, please contact Airgoods Support via chat or email ([email protected]) and a human agent will assist you.