To accept a new order on Airgoods, follow these steps:
Log in to your Airgoods account and go to the "Orders" page.
Find the new order you want to accept and click on it to review the details.
Confirm that you have enough product to fulfill the order.
Enter the expected ship date for that order. This will automatically notify the buyer that their order is received and will update the order status to processing.
You can set the expected ship date to a future date if you plan to fulfill the order later. This allows you to align the shipping timeline with your schedule and ensures clear communication with the buyer.
When fulfilling an order manually:
Fulfill your order through a carrier of your choice
Click the Account icon in the top right corner of your Airgoods page
Go to the "Orders" page and click into the specific order
Click the “Fulfill” button and choose to either create a shipping label or manually enter the tracking number and shipping costs
When fulfilling an order through Shopify (if you have shipping rates set) or ShipStation:
Fulfill as you would normally through Shopify (as long as you don’t have “Added after shipped” set) or through ShipStation
The tracking info will automatically be populated on Airgoods for you!
Once the order is shipped, click the “Mark as Shipped” button for that order and enter the tracking number and shipping costs. This will finalize the current order, and you will receive an ACH payout 30 days from this date. The shipping costs will be passed on to the buyer. Your payout timeline is independent of when the retailer is charged, so you can proceed with fulfillment even if the retailer has not yet been charged.
Please note that orders that are not accepted within 30 days are auto-canceled. It's important to accept or decline orders in a timely manner to avoid cancellations and ensure a good experience for buyers on Airgoods.
Communicate with the retailer to ensure alignment on shipping timelines.
Regularly update tracking information to keep all parties informed.
Review your payment settings to understand how payout timelines are configured.
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