Can I book a one-on-one onboarding call?
No. Airgoods does not currently offer one-on-one onboarding or catch-up calls with sellers. If you want a guided walkthrough of the platform, the onboarding webinar and the tutorial videos below are built for exactly that, and anything specific we will answer directly by email or live chat.
How do I join the onboarding webinar?
Airgoods runs a live onboarding webinar that walks through the platform end to end. Sellers can sign up here:
Where are the seller tutorial videos?
Our Airgoods Seller Onboarding Tutorials playlist covers the setup steps in order — brand profile, adding products, case and unit configuration, payouts and shipping:
Most of what a walkthrough call would cover is in this playlist, and you can jump straight to the step you are stuck on.
What if I am stuck on something specific?
Send us the specific question and we will answer it directly. This is usually faster than waiting for a slot. Things we can sort out for you in writing include:
How to configure a product by individual unit, inner box, or master case
Whether a new flavor or size should be a separate listing or a variant
What your current shipping setting means and how to change it
What payment or payout information is still outstanding before launch
You can reach us by live chat in your Airgoods account, or by email at [email protected].
Is there a booking link anywhere?
There is one booking link, and it is for a specific purpose: setting up the Airgoods Direct widget on your website. If that is what you need help with, you can book a short call here:
This link is for widget setup only. It is not a general onboarding booking link.