Who pays for shipping?
You’ll cover the cost of the shipment from you to our warehouse, and then we’ll cover all the shipping and handling from us to each individual storefront.
Do I need to send you sample packs, or can I just send you cases?
Either works. If you already have sample packs, that’s great. If not, you can send cases and our warehouse team will break them down into individual units.
Where do I send to?
Our warehouse is in Brooklyn, NY (Sunset Park). You’ll see our full warehouse address on your Sample Box page once you’ve been accepted.
If you’re on the main Sample Box page after sending your products, click “Send more products.” The shipping address will appear there. Make sure to complete the form before sending additional products.
What are your warehouse’s hours of operation?
We can receive packages 24/7 and can receive pallets from 9am - 4pm Monday through Friday.
I’m in NYC, can I just drop my products off at your warehouse?
Yes! You can just put “in person drop-off” in the tracking number field when marking your samples as shipped.
How often do you send sample boxes out?
We send sample boxes once every month, usually in the middle of the month.
Will you send them my catalog / sell sheet? Can I include my own inserts / flyers?
We create standardized sell sheets using the information on your Airgoods brand page, including products, pricing, and your brand description. There’s no need to send us anything beyond the products themselves!