Who pays for shipping?
You’ll cover the cost of the shipment from you to our warehouse, and then we’ll cover all the shipping and handling from us to each individual storefront.
Do I need to send you sample packs, or can I just send you cases?
Either works. If you already have sample packs, that’s great. If not, you can send cases and our warehouse team will break them down into individual units.
Where do I send to?
Our warehouse is in Brooklyn, NY (Sunset Park). You’ll see our full warehouse address on your Sample Box page once you’ve been accepted.
If you’re on the Sample Box page after sending your products, click “Send more products.” The shipping address will appear there. Make sure to complete the form before sending additional products.
After you ship, add your tracking number on your Sample Box page. Our warehouse team uses it to match your delivery to your brand during receiving, so samples without tracking can take longer to be logged.
What are your warehouse’s hours of operation?
We can receive packages 24/7 and can receive pallets from 9am - 4pm Monday through Friday.
I’m in NYC, can I just drop my products off at your warehouse?
Yes! You can just put “in person drop-off” in the tracking number field when marking your samples as shipped.
How often do you send sample boxes out?
We run Sample Box rounds through the year, usually shipping in the middle of the month, but there is not a round in every calendar month.
Your Sample Box page shows the round that is currently open and its cut-off.
When do my samples need to arrive?
Each round has its own cut-off date. Your samples need to be physically delivered to our Brooklyn warehouse by that date at the latest — it is a received-by date, not a shipped-by date, so allow transit time when you book the shipment.
You can find the current round's cut-off and the other important dates on your Sample Box page.
If you completed the sample box form and your samples arrive before the cut-off, your brand is automatically included in that round's box.
Will you send them my catalog / sell sheet? Can I include my own inserts / flyers?
We create standardized sell sheets using the information on your Airgoods brand page, including products, pricing, and your brand description. There’s no need to send us anything beyond the products themselves!
Can I get my unused samples back?
Yes. If you’d rather have your remaining samples returned than rolled into the next round, email [email protected].
Send us a shipping label and our warehouse team will use it to ship the remaining sample inventory back to you.
If you’re able to, you’re also welcome to arrange a pickup directly from our Brooklyn warehouse.
Otherwise, anything we don’t distribute in a round automatically rolls over into the next Sample Box round.