To update the bank account used for your Airgoods payouts:
Updating Bank Information via Dots
Access the Dots Portal: Open the Dots payout management portal provided by Airgoods.
Log In: Use the phone number linked to your Dots account to log in.
Navigate to Payout Methods: Go to the "Payout/Payment Methods" section.
Add New Bank Account: Enter the details of your new bank account.
Remove Old Bank Account: Once the new account is added, delete the old bank account to avoid confusion.
Updating Bank Information via Stripe
Access the Payments Page: Log in to your Airgoods account and navigate to the "Payments" page.
Sign In to Stripe: From the Payments page, sign in to your linked Stripe account.
Update Bank Details: In Stripe, update your bank account information by replacing the old account with the new one.
Verify the Update: Ensure that the new bank account is correctly linked in Stripe to avoid payout delays.
Once updated, future ACH payouts will be sent to your new bank account according to your selected payout schedule (Next Day, Net 30, Net 60, or Net 90). These updates will not impact your existing account, products, or order history. Changes made in the payment platform will automatically apply to your Airgoods payouts and billing.
If a payout was initiated before you updated your bank account, the system will automatically retry the payout to the new account. This process typically takes 24–48 hours. Note that payouts in "processing" status cannot be manually triggered.
If payouts are still being sent to your old account, confirm that the update was successfully saved and that your new banking information is set as the default payout method. Ensure that the linked payment platform is updated accurately to avoid disruptions in payouts.
If you encounter issues logging into Dots due to an outdated phone number, update your phone number in the Dots portal first. Additionally, for Dots users, deleting the old bank account after adding the new one is recommended to prevent errors.