Skip to main content

Airgoods ShipStation Integration Guide

This guide walks you through connecting Airgoods to ShipStation so your orders sync automatically for fulfillment.

Updated over 2 months ago

Overview

To connect your Airgoods orders to your ShipStation account, we've built a custom integration that allows you to have a two-way sync between Airgoods and ShipStation.
​

Below, you’ll find a step-by-step guide to set up and manage the integration, as well as frequently asked questions about how the integration works.


​​If you’d like help setting up the integration, you can book time with our team here. You can also reach out via live chat on airgoods.com or email [email protected].
​

🧭 Part 1: Pre-integration

Before you start, make sure every product on Airgoods has the SKU field filled in. These SKUs should match the SKUs used for the same products in ShipStation.

You can bulk edit your products on Airgoods by:

  • Going to the Products tab

  • Clicking Bulk Edit in the top-right corner

This step is recommended but not required. If you prefer, you can manually link Airgoods products to ShipStation products later in the setup process.
​

  1. Generate API keys in ShipStation

    1. In your ShipStation account, navigate to: Settings → Account → API Settings → V1 Key

      Link here​

    2. Create and save your API keys:

      1. Click Generate API Key

      2. Select 12 month expiration

      3. Click Generate

Important: Copy and securely save both the API Key and API Secret. You’ll need them in the next step.

🪄 Part 2: Integration

Once your SKUs are set in Airgoods and your API keys are generated, you’re ready to connect ShipStation.

Step 1: Add the Connection

  1. Go to your Integrations page on Airgoods

  2. Select ShipStation

  3. Click on Connect

  4. Enter your ShipStation V1 API Key and API Secret from Part 1: Pre-integration

Step 2: Integration Settings

  1. Store selection: Select which ShipStation store Airgoods orders should be exported to.

  2. Sync settings: To export Airgoods orders to ShipStation for fulfillment, keep Sync Order turned ON (default).

  3. Product unit mapping: Select how your products are listed in ShipStation:

    1. Cases:

      1 unit on Airgoods = 1 unit on ShipStation

    2. Individual Units

      1 unit on Airgoods = (case size*units) on ShipStation

Step 3: Link products

  1. In your ShipStation integration settings, click Link Products

2. Match your Airgoods products with their corresponding ShipStation products

Option 1: Automatically link products (recommended)

If your SKUs match exactly across Airgoods and ShipStation:

  • Click Link Automatically

  • Products will be matched based on SKU

Option 2: Manually link products

If SKUs do not match:

  • Click Link next to the Airgoods product

  • Select the correct ShipStation product from the list

Once your products are matched, setup is complete.
​

⚠️ Important notes:

  • All active products must be linked. If any product in an order is not linked, you won’t be able to accept the order.

  • Tracking sync timing: Shipping tracking information syncs every 10 minutes. After a label is created or tracking is updated in ShipStation, please allow up to 10 minutes for the tracking details to appear in Airgoods.

🛠️ Part 3: Troubleshooting

Want to test your integration?

To create a test order:

  1. Go to your ShipStation integration on Airgoods

  2. Scroll down and click Create Test Order

  3. Accept the order on Airgoods

  4. Refresh ShipStation and confirm the order details match Airgoods

  5. Make sure to cancel the order and to not fulfill it.

If orders aren’t importing into ShipStation, the most common cause is unlinked products.

  • Go to Integration Settings → Link Products

  • Confirm all active products are linked

If you still need help, email [email protected] or book time with our team here and we’ll help troubleshoot.

Did this answer your question?