Airgoods shipping labels are created through an Airgoods order and are tied to that order's shipment. Here's what that means when you need to send a replacement, a courtesy case or anything else that isn't a retailer order.
When you can buy an Airgoods label
Only on an Airgoods order. A label bought through Airgoods is generated from an existing order and attached to that order's shipment.
Bought while you fulfill. You buy the label as part of fulfilling the order, so there's no way to buy one on its own.
Anything else is your own label. If there's no Airgoods order behind the shipment, buy the label from your carrier at your own rates.
Shipments that can't use an Airgoods label
Replacement orders. Replacement orders can't use an Airgoods label. Buy the label from your carrier and fulfill the replacement manually.
Courtesy shipments. A case you send as a goodwill gesture, with no claim or order behind it, has no order for a label to attach to.
Your own stock movements. Freight from your production facility to you, or between your own locations, isn't a retailer order either.
Note: Airgoods rates apply only to labels bought through Airgoods on an order, so a label you buy yourself is priced by your carrier.
How to send one yourself
Buy the shipping label from your carrier (UPS, FedEx, USPS, etc.).
Pack and send the shipment.
If the shipment is a replacement order in Airgoods, enter the tracking number on that order and mark it as fulfilled.
A courtesy shipment you send without a claim has no order in Airgoods, so there's nothing to update there.
Related articles
SEO: Airgoods shipping label, replacement shipment, courtesy shipment, replacement order, buy label, carrier label, discounted rates