Buyer Help Center
28 articles
Getting Started
A quick guide to signing up, getting verified, and exploring Airgoods.
What is Airgoods?
Can I buy on Airgoods?
Do I need a reseller ID?
How do I sign up?
Payments
Learn how payment terms, methods, and invoices work on Airgoods.
How can I get payment terms on Airgoods?
Can I change my payment terms after I placed an order?
How can I add, change, or delete my payment method?
What are net payment terms?
What’s in my order invoice?
How do payments work on Airgoods?
Pricing
Understand pallet pricing and how pricing works on Airgoods.
Can I order pallets on Airgoods?
How is pricing determined?
Referrals
Learn how to refer brands and claim referral credit.
Can I refer brands I know to Airgoods?
What if I joined Airgoods with a referral from a brand?
Orders & Shipping
Track orders, manage shipping, and handle any order issues.
Where can I find info about my order?
How does shipping work on Airgoods?
Can I try samples before I place an order?
Where are my products?
Why does my order say “Pending”?
Why was my order cancelled?
What if my business has multiple locations?
Why does it say I need to get verified?
What are order minimums?
How can I change my shipping address after I have placed an order?
How do I report an issue with my order (damaged, missing, or expired products)?
Managing Account
Update company info and manage your team.
How can I change my company’s info (name, website, business type)?
How can I add additional users to my account?
General FAQs
Get answers to common questions about buying on Airgoods.
How should I be selling my Airgoods product?