Retailer Help Center
35 articles
Getting Started
A quick guide to signing up, getting verified, and exploring Airgoods.
- What is Airgoods?
- Can I buy on Airgoods?Who can buy on Airgoods: eligibility for wholesale buyer accounts, reseller ID and proof-of-business requirements, rules on gifting, personal use, dropshipping and Amazon or eBay resale, and what applies to…
- Do I need a reseller ID?Whether you need a reseller ID to buy on Airgoods, how to find your state's requirement, and what to submit if your state does not issue one or your seller's…
- How do I sign up?
- How is Airgoods different from other wholesale platforms?
General FAQs
Get answers to common questions about buying on Airgoods.
- How do preorders work on Airgoods?Learn how preorders work on Airgoods, including how to find preorder products, place an order, understand shipping timing, track preorder orders, and make changes before a preorder is accepted.
- How should I be selling my Airgoods product?
- What if my business has multiple locations?
- How do I message a brand on Airgoods?How retailers contact a brand on Airgoods: where your Messages page is, how to message a brand about an order, and why replying by email to a brand's message notification…
Payments
Learn how payment terms, methods, and invoices work on Airgoods.
- How can I get payment terms on Airgoods?
- Can I change my payment terms after I placed an order?
- How can I add, change, or delete my payment method?
- What are net payment terms?
- What’s in my order invoice?
- How do payments work on Airgoods?
- How do Net 60 terms work, and what are the implications of order cancellations or pending applications?
Integrations
Guides to set up and understand our external integrations, including POS integrations designed to streamline your operations.
Orders & Shipping
Track orders, manage shipping, and handle any order issues.
- Where can I find info about my order?
- How does shipping work on Airgoods?How shipping works on Airgoods: who pays, how a retailer gets free shipping, free shipping thresholds and minimums, how brands set their own shipping rates, buying a shipping label, using…
- Can I try samples before I place an order?
- Where are my products?
- Why does my order say “Pending”?
- Why was my order cancelled?
- Why does it say I need to get verified?
- What are order minimums?
- How can I change my shipping address after I have placed an order?
- How do I report an issue with my order (damaged, missing, or expired products)?
- Can an accepted order be canceled?
Managing Account
Update company info and manage your team.
Placement and Demos
Placements & Demos let you earn extra revenue from your store’s marketing space and help the products you buy on Airgoods sell faster.
- Demos FAQHow in-store product demos work for retailers on Airgoods — setting up demo locations and instructions, and how brands request and confirm a demo.
- What are Placements & Demos?What Placements & Demos are, why Airgoods built them, how each one works, what they cost, and how to get started.
- Placements FAQHow paid brand placements work for retailers on Airgoods — creating opportunities, approving requests, getting paid, and managing placement status.