Retailer Help Center
30 articles
Getting Started
A quick guide to signing up, getting verified, and exploring Airgoods.
General FAQs
Get answers to common questions about buying on Airgoods.
Payments
Learn how payment terms, methods, and invoices work on Airgoods.
- How can I get payment terms on Airgoods?
- Can I change my payment terms after I placed an order?
- How can I add, change, or delete my payment method?
- What are net payment terms?
- What’s in my order invoice?
- How do payments work on Airgoods?
- How do Net 60 terms work, and what are the implications of order cancellations or pending applications?
Integrations
Guides to set up and understand our external integrations, including POS integrations designed to streamline your operations.
Orders & Shipping
Track orders, manage shipping, and handle any order issues.
- Where can I find info about my order?
- How does shipping work on Airgoods?
- Can I try samples before I place an order?
- Where are my products?
- Why does my order say “Pending”?
- Why was my order cancelled?
- What if my business has multiple locations?
- Why does it say I need to get verified?
- What are order minimums?
- How can I change my shipping address after I have placed an order?
- How do I report an issue with my order (damaged, missing, or expired products)?
- Can an accepted order be canceled?
- How do preorders work on Airgoods?Learn how preorders work on Airgoods, including how to find preorder products, place an order, understand shipping timing, track preorder orders, and make changes before a preorder is accepted.
Managing Account
Update company info and manage your team.