You can rate any brand you work with from its page in My Brands, and review the brands in your Sample Box or a sample you requested. This article shows where each option lives and what to do if you have feedback about a wholesale order.
Rate a brand from My Brands
Every brand you've ordered from or sampled has a page in My Brands with a My Ratings section.
Open your account menu and click My Brands.
Click the brand you want to rate.
In My Ratings, give the brand 1 to 5 stars for Overall, Fit for My Store, Taste and Packaging & Shelf Appeal.
Each rating saves as soon as you click a star, and you can change it anytime. You can also add private notes about the brand in the Notes section on the same page.
Tip: Click Invite My Team next to My Ratings to add your colleagues. Each person rates the brand separately, and you can see your teammates' ratings on the same page.
Review brands from your Sample Box
When you receive an Airgoods Sample Box, you can review each brand inside it.
Open your Sample Box page from your account.
In Brand Reviews, pick a brand from the carousel.
Choose a decision, rate the products and add a comment if you'd like.
The decisions you can pick from:
Would stock. You'd like to carry this brand in your store.
Wouldn't stock. The brand isn't a fit for your store.
Not sure. You haven't decided yet.
Missing or Damaged. The brand's products didn't arrive or arrived damaged.
Your review saves automatically, and you can come back and update it anytime.
Review a sample you requested
If you requested a sample directly from a brand, open it from your Samples page. Once the sample has arrived, you can leave the same kind of review there: whether you'd stock the brand, your ratings and a comment.
Feedback on a wholesale order
There's no review option on individual wholesale orders. To rate a brand you've ordered from, use My Ratings on the brand's page in My Brands, as described above.
If you have feedback for the brand about a specific order, open the order in your Orders tab and click Send message. Your message goes straight to the brand in Airgoods Messenger.
Important: If items in your order arrived missing or damaged, report it from the order rather than leaving it as feedback, so it can be resolved.
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