Olive is your AI buying assistant on Airgoods. Use it right in the platform or by text, and it'll recommend what to order, message sellers for you, find products, build your cart and file claims.
Olive works for you without being asked
Olive doesn't just answer questions. It also takes care of things on its own:
Sends you recommendations. Olive reaches out with what to reorder and new products that fit your store, based on verified Airgoods data, so you don't have to go looking.
Messages sellers on your behalf. If an order is running late or you need something from a brand, like a product spec or a ship date, Olive messages the seller for you and follows up.
What else Olive can do
Recommend what to order. Ask Olive anytime and it uses verified Airgoods data to show you what's moving and suggest products for your store.
Find products. Ask for a type of product, a brand or something your customers keep requesting, and Olive will look it up for you.
Answer product questions. Ask about pricing, case packs, minimums, shelf life or anything else on a product page.
Build your cart. Tell Olive what you want and it adds the products to your Airgoods cart.
File claims. Send your order number and what's damaged, missing or expired, and Olive files the claim for you right away.
Olive can't check out for you yet. Once your cart is ready, log in to Airgoods to review it and place the order.
Where to find Olive
In Airgoods. When you're logged in, open Olive from the sidebar and chat with it as you shop.
By text (most recommended). Text Olive from the stockroom, the register or wherever you are. You don't need to log in or find the right page, and it's where Olive sends you recommendations and updates.
Set up Olive by text
Go to airgoods.com/olive/text.
Follow the steps to connect your phone number.
Save Olive's number in your contacts so you can text it anytime.
Things you can ask Olive
What you want | Example message |
Know what to reorder | "What should I reorder this week?" |
See what's selling | "What snacks are moving right now?" |
Find a product | "Find me a gluten-free cracker under $4 wholesale." |
Learn about a product | "What's the case pack and minimum on that hot sauce?" |
Build a cart | "Add 2 cases of the sparkling water and 1 of the granola to my cart." |
Chase a late order | "Order #12345 was supposed to ship Monday. Can you check with the brand?" |
Ask a brand something | "Ask the brand if the olive oil comes in 1L bottles." |
File a claim | "Order #12345: 2 jars of chili crisp arrived broken." |
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