If a brand doesn't come up when you search, or a product page says the product can't be found, here's what to check.
Try this first
Sign out of Airgoods, sign back in, then open the brand page again. A page that worked a moment ago and now says the product can't be found is usually a stale sign-in.
Why a brand or product may not be visible to you
The brand isn't live yet. A brand only appears in search once its shop is live, even if you can reach its page from a link.
The brand limits who can see it. Brands can restrict their catalog by state and by store type, so a brand another store sees may not appear for you.
The product isn't orderable. Brands can mark a product out of stock or take it off their shop.
What to send us
Email [email protected] or start a chat with:
Your store name and the email you sign in with
The brand name and the product name
The link to the page, what it says word for word, and a screenshot
We'll check whether the brand is live, whether a restriction applies to your store, and the visibility settings on your account.
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SEO: product not found, brand not in search, product not available