# Airgoods

> Airgoods Help Center

## Retailer Help Center

- [What is Airgoods?](https://support.airgoods.com/en/articles/12243301-what-is-airgoods.md)
- [Can I buy on Airgoods?](https://support.airgoods.com/en/articles/12252341-can-i-buy-on-airgoods.md): Who can buy on Airgoods: eligibility for wholesale buyer accounts, reseller ID and proof-of-business requirements, rules on gifting, personal use, dropshipping and Amazon or eBay resale, and what a...
- [Do I need a reseller ID?](https://support.airgoods.com/en/articles/12243158-do-i-need-a-reseller-id.md)
- [How do I sign up?](https://support.airgoods.com/en/articles/12252310-how-do-i-sign-up.md)
- [How is Airgoods different from other wholesale platforms?](https://support.airgoods.com/en/articles/12253025-how-is-airgoods-different-from-other-wholesale-platforms.md)
- [How should I be selling my Airgoods product?](https://support.airgoods.com/en/articles/12252672-how-should-i-be-selling-my-airgoods-product.md)
- [How can I get payment terms on Airgoods?](https://support.airgoods.com/en/articles/12252357-how-can-i-get-payment-terms-on-airgoods.md)
- [Can I change my payment terms after I placed an order?](https://support.airgoods.com/en/articles/12252365-can-i-change-my-payment-terms-after-i-placed-an-order.md)
- [How can I add, change, or delete my payment method?](https://support.airgoods.com/en/articles/12252378-how-can-i-add-change-or-delete-my-payment-method.md)
- [What are net payment terms?](https://support.airgoods.com/en/articles/12252419-what-are-net-payment-terms.md)
- [What’s in my order invoice?](https://support.airgoods.com/en/articles/12252426-what-s-in-my-order-invoice.md)
- [How do payments work on Airgoods?](https://support.airgoods.com/en/articles/12252436-how-do-payments-work-on-airgoods.md)
- [How do Net 60 terms work, and what are the implications of order cancellations or pending applications?](https://support.airgoods.com/en/articles/14624781-how-do-net-60-terms-work-and-what-are-the-implications-of-order-cancellations-or-pending-applications.md)
- [Can I order pallets on Airgoods?](https://support.airgoods.com/en/articles/12252450-can-i-order-pallets-on-airgoods.md)
- [Square POS integration](https://support.airgoods.com/en/articles/15073973-square-pos-integration.md): Overview of the Airgoods ↔ Square integration: catalog sync, inventory sync, pricing updates, locations, and custom attributes.
- [Can I refer brands I know to Airgoods?](https://support.airgoods.com/en/articles/12252494-can-i-refer-brands-i-know-to-airgoods.md)
- [Where can I find info about my order?](https://support.airgoods.com/en/articles/12252518-where-can-i-find-info-about-my-order.md)
- [How does shipping work on Airgoods?](https://support.airgoods.com/en/articles/12252524-how-does-shipping-work-on-airgoods.md): How shipping works on Airgoods: who pays, how a retailer gets free shipping, free shipping thresholds and minimums, how brands set their own shipping rates, buying a shipping label, using your own ...
- [Can I try samples before I place an order?](https://support.airgoods.com/en/articles/12252534-can-i-try-samples-before-i-place-an-order.md)
- [Where are my products?](https://support.airgoods.com/en/articles/12252566-where-are-my-products.md)
- [Why does my order say “Pending”?](https://support.airgoods.com/en/articles/12252570-why-does-my-order-say-pending.md)
- [Why was my order cancelled?](https://support.airgoods.com/en/articles/12252577-why-was-my-order-cancelled.md)
- [What if my business has multiple locations?](https://support.airgoods.com/en/articles/12252592-what-if-my-business-has-multiple-locations.md)
- [Why does it say I need to get verified?](https://support.airgoods.com/en/articles/12252601-why-does-it-say-i-need-to-get-verified.md)
- [What are order minimums?](https://support.airgoods.com/en/articles/12252607-what-are-order-minimums.md)
- [How can I change my shipping address after I have placed an order?](https://support.airgoods.com/en/articles/12252615-how-can-i-change-my-shipping-address-after-i-have-placed-an-order.md)
- [How do I report an issue with my order \(damaged, missing, or expired products\)?](https://support.airgoods.com/en/articles/12252624-how-do-i-report-an-issue-with-my-order-damaged-missing-or-expired-products.md)
- [Can an accepted order be canceled?](https://support.airgoods.com/en/articles/13180626-can-an-accepted-order-be-canceled.md)
- [How do preorders work on Airgoods?](https://support.airgoods.com/en/articles/15032737-how-do-preorders-work-on-airgoods.md): Learn how preorders work on Airgoods, including how to find preorder products, place an order, understand shipping timing, track preorder orders, and make changes before a preorder is accepted.
- [How can I change my company’s info \(name, website, business type\)?](https://support.airgoods.com/en/articles/12252652-how-can-i-change-my-company-s-info-name-website-business-type.md)
- [How can I add additional users to my account?](https://support.airgoods.com/en/articles/12252654-how-can-i-add-additional-users-to-my-account.md)

## Seller Help Center

- [How do I sell on Airgoods?](https://support.airgoods.com/en/articles/12253036-how-do-i-sell-on-airgoods.md)
- [What steps are required for onboarding?](https://support.airgoods.com/en/articles/12252838-what-steps-are-required-for-onboarding.md)
- [Upload Your Catalog](https://support.airgoods.com/en/articles/12252989-upload-your-catalog.md)
- [What happens after I apply?](https://support.airgoods.com/en/articles/12252941-what-happens-after-i-apply.md)
- [What about my other wholesale relationships?](https://support.airgoods.com/en/articles/12252997-what-about-my-other-wholesale-relationships.md)
- [What are best practices for selling on Airgoods?](https://support.airgoods.com/en/articles/12253006-what-are-best-practices-for-selling-on-airgoods.md)
- [Keeping transactions on Airgoods](https://support.airgoods.com/en/articles/12253019-keeping-transactions-on-airgoods.md)
- [How to set up shipping rates on Airgoods?](https://support.airgoods.com/en/articles/12252889-how-to-set-up-shipping-rates-on-airgoods.md)
- [What should I expect once my shop is live?](https://support.airgoods.com/en/articles/12252870-what-should-i-expect-once-my-shop-is-live.md)
- [What is Airgoods' referral program?](https://support.airgoods.com/en/articles/12252875-what-is-airgoods-referral-program.md)
- [How can I offer promotions on my Airgoods store?](https://support.airgoods.com/en/articles/12252908-how-can-i-offer-promotions-on-my-airgoods-store.md)
- [How do I contact my retailers on Airgoods?](https://support.airgoods.com/en/articles/12252923-how-do-i-contact-my-retailers-on-airgoods.md)
- [How do your retailer terms affect me?](https://support.airgoods.com/en/articles/12252947-how-do-your-retailer-terms-affect-me.md)
- [Prohibited and Restricted Products](https://support.airgoods.com/en/articles/12252783-prohibited-and-restricted-products.md)
- [How does Airgoods determine if a retailer is qualified?](https://support.airgoods.com/en/articles/12255735-how-does-airgoods-determine-if-a-retailer-is-qualified.md)
- [Overview of brand policies](https://support.airgoods.com/en/articles/12252802-overview-of-brand-policies.md)
- [How often do you send sample boxes out?](https://support.airgoods.com/en/articles/13444769-how-often-do-you-send-sample-boxes-out.md)
- [How do buyers discover new brands and receive personalized recommendations on Airgoods?](https://support.airgoods.com/en/articles/15787798-how-do-buyers-discover-new-brands-and-receive-personalized-recommendations-on-airgoods.md)
- [On-Premise vs. Off-Premise Retailers: Restricting Store Visibility](https://support.airgoods.com/en/articles/16446509-on-premise-vs-off-premise-retailers-restricting-store-visibility.md): Explains the difference between on-premise and off-premise retailers and how sellers can use this distinction to restrict which stores can view their products.
- [Airgoods Sales Rep Program](https://support.airgoods.com/en/articles/16418936-airgoods-sales-rep-program.md): How the Airgoods Sales Rep Program works for sellers: How reps are assigned to retailers, what reps do in store, and how the 1.5% rep fee is calculated alongside your standard commission.
- [Can I un-publish a product?](https://support.airgoods.com/en/articles/12253047-can-i-un-publish-a-product.md)
- [Can I offer samples?](https://support.airgoods.com/en/articles/12253051-can-i-offer-samples.md)
- [Can I offer preorders?](https://support.airgoods.com/en/articles/15035988-can-i-offer-preorders.md): Learn how to offer preorder products on Airgoods, set ship dates and order deadlines, manage what happens after the cutoff date, and fulfill preorder orders.
- [How do I add or edit products?](https://support.airgoods.com/en/articles/12253090-how-do-i-add-or-edit-products.md)
- [How do I manage product variants in Airgoods?](https://support.airgoods.com/en/articles/14604360-how-do-i-manage-product-variants-in-airgoods.md)
- [How can duplicate shipments be handled and invoiced in Airgoods?](https://support.airgoods.com/en/articles/15062797-how-can-duplicate-shipments-be-handled-and-invoiced-in-airgoods.md)
- [Managing State Restrictions \(Brand-Level vs Product-Level\)](https://support.airgoods.com/en/articles/15557261-managing-state-restrictions-brand-level-vs-product-level.md): Learn how to restrict which U.S. states can see your brand or individual products, and when to use each option.
- [Updating Products via Bulk Edit](https://support.airgoods.com/en/articles/15631297-updating-products-via-bulk-edit.md): Sellers can update existing products using the Bulk Edit feature. Follow this guide to learn how to use the feature and troubleshoot common issues during the update process.
- [How can I manage out-of-stock items and prevent inventory sync issues in Airgoods?](https://support.airgoods.com/en/articles/15859802-how-can-i-manage-out-of-stock-items-and-prevent-inventory-sync-issues-in-airgoods.md)
- [Accepting and fulfilling an order](https://support.airgoods.com/en/articles/12255417-accepting-and-fulfilling-an-order.md)
- [Can I split an already split order?](https://support.airgoods.com/en/articles/16109759-can-i-split-an-already-split-order.md): Orders on Airgoods can only be split once. Learn how to use partial fulfillment to ship products in batches instead.
- [Managing orders you can’t fulfill](https://support.airgoods.com/en/articles/12255582-managing-orders-you-can-t-fulfill.md)
- [Can I edit a retailer’s order?](https://support.airgoods.com/en/articles/12255541-can-i-edit-a-retailer-s-order.md)
- [How am I notified of new orders?](https://support.airgoods.com/en/articles/12255605-how-am-i-notified-of-new-orders.md)
- [What if a retailer reports my products missing or damaged?](https://support.airgoods.com/en/articles/12255691-what-if-a-retailer-reports-my-products-missing-or-damaged.md)
- [How to Update or Void a Shipping Label](https://support.airgoods.com/en/articles/13181558-how-to-update-or-void-a-shipping-label.md)
- [How Fulfillment Works with the Shopify Integration](https://support.airgoods.com/en/articles/12772179-how-fulfillment-works-with-the-shopify-integration.md)
- [Can a retailer cancel their order?](https://support.airgoods.com/en/articles/12255750-can-a-retailer-cancel-their-order.md)
- [Switch a refund to a replacement \(and vice versa\) on order claims](https://support.airgoods.com/en/articles/12756880-switch-a-refund-to-a-replacement-and-vice-versa-on-order-claims.md)
- [How can I report damages with a carrier for a label purchased on Airgoods?](https://support.airgoods.com/en/articles/12255640-how-can-i-report-damages-with-a-carrier-for-a-label-purchased-on-airgoods.md)
- [Shipping an order \(Seller Guide\)](https://support.airgoods.com/en/articles/12255764-shipping-an-order-seller-guide.md): Step-by-step guide for how sellers fulfill and ship orders on AirGoods. AirGoods does not manage fulfillment. Sellers are responsible for shipping and carrier claims.
- [What are the fulfillment options in Airgoods, and what does 'Fulfill local' mean?](https://support.airgoods.com/en/articles/14604357-what-are-the-fulfillment-options-in-airgoods-and-what-does-fulfill-local-mean.md)
- [How to resolve errors when creating shipping labels in Airgoods?](https://support.airgoods.com/en/articles/14605485-how-to-resolve-errors-when-creating-shipping-labels-in-airgoods.md)
- [Entering tracking numbers for freight \(LTL\) shipments](https://support.airgoods.com/en/articles/15063356-entering-tracking-numbers-for-freight-ltl-shipments.md): How to find and enter the correct tracking number for LTL freight shipments \(PRO vs BOL\).
- [How can I fulfill an order in Airgoods, and what are the steps for managing shipping costs?](https://support.airgoods.com/en/articles/15219085-how-can-i-fulfill-an-order-in-airgoods-and-what-are-the-steps-for-managing-shipping-costs.md)
- [How to Generate Multiple Shipping Labels for an Order on Airgoods](https://support.airgoods.com/en/articles/16020035-how-to-generate-multiple-shipping-labels-for-an-order-on-airgoods.md): Generate multiple shipping labels and tracking numbers for a single order when items ship in multiple boxes.
- [Who pays for shipping on Airgoods, and how are costs handled?](https://support.airgoods.com/en/articles/17045525-who-pays-for-shipping-on-airgoods-and-how-are-costs-handled.md)
- [How do Airgoods promotions work, and how can I participate?](https://support.airgoods.com/en/articles/14604664-how-do-airgoods-promotions-work-and-how-can-i-participate.md)
- [What integrations do you support?](https://support.airgoods.com/en/articles/12255703-what-integrations-do-you-support.md): We currently integrate with Shopify and ShipStation.
- [Airgoods Shopify Integration Guide](https://support.airgoods.com/en/articles/14741928-airgoods-shopify-integration-guide.md): This article explains how to set up the Shopify integration. Sellers can connect their Shopify store to Airgoods and automatically sync orders, import products, sync pricing, and keep inventory lev...
- [Airgoods ShipStation Integration Guide](https://support.airgoods.com/en/articles/12255664-airgoods-shipstation-integration-guide.md): This guide walks you through connecting Airgoods to ShipStation so your orders sync automatically for fulfillment.
- [Troubleshooting: Order Acceptance Issues \(Shopify Integration\)](https://support.airgoods.com/en/articles/16075341-troubleshooting-order-acceptance-issues-shopify-integration.md): A guide for resolving common reasons why the Shopify integration prevents a seller from accepting orders, including inventory, product linking, and location issues.
- [Troubleshooting Shopify Integration Setup Issues](https://support.airgoods.com/en/articles/16075342-troubleshooting-shopify-integration-setup-issues.md): A guide for resolving the most common reasons a seller cannot complete the Shopify integration setup, including app installation, scopes, subdomain, credentials, and permissions.
- [Airgoods WooCommerce Integration Guide](https://support.airgoods.com/en/articles/16773761-airgoods-woocommerce-integration-guide.md): Step-by-step guide for sellers to connect their WooCommerce store to Airgoods and sync orders, products, inventory, and pricing.
- [How does Airgoods handle product quantities in Shopify integration?](https://support.airgoods.com/en/articles/17045534-how-does-airgoods-handle-product-quantities-in-shopify-integration.md)
- [Airgoods Cin7 Core Integration Guide](https://support.airgoods.com/en/articles/17116454-airgoods-cin7-core-integration-guide.md): How to set up the Cin7 Core integration. Sellers can connect Cin7 Core \(formerly DEAR Inventory\) to Airgoods to import products, send accepted orders and samples to Cin7 as sales, sync tracking bac...
- [How much does it cost to sell on Airgoods?](https://support.airgoods.com/en/articles/12252813-how-much-does-it-cost-to-sell-on-airgoods.md)
- [What can I do if the commission on my order is incorrect?](https://support.airgoods.com/en/articles/12252769-what-can-i-do-if-the-commission-on-my-order-is-incorrect.md)
- [Will I Receive a 1099-K Tax Form?](https://support.airgoods.com/en/articles/12255690-will-i-receive-a-1099-k-tax-form.md)
- [How Payouts Work: Timing, Fees, and Guarantees](https://support.airgoods.com/en/articles/12255713-how-payouts-work-timing-fees-and-guarantees.md)
- [Issue with my order payout](https://support.airgoods.com/en/articles/12255720-issue-with-my-order-payout.md)
- [Setting up tax information](https://support.airgoods.com/en/articles/12255733-setting-up-tax-information.md)
- [Dispute a retailer complaint](https://support.airgoods.com/en/articles/12255744-dispute-a-retailer-complaint.md)
- [How do I update my tax information?](https://support.airgoods.com/en/articles/12255753-how-do-i-update-my-tax-information.md)
- [What are my options for payouts?](https://support.airgoods.com/en/articles/12255762-what-are-my-options-for-payouts.md)
- [Why you don't need to collect reseller IDs from retailers](https://support.airgoods.com/en/articles/16155251-why-you-don-t-need-to-collect-reseller-ids-from-retailers.md): Airgoods acts as a marketplace facilitator and collects reseller IDs on your behalf, so you don't need to request them from each retailer.
- [Adding and emailing my customers](https://support.airgoods.com/en/articles/12255778-adding-and-emailing-my-customers.md)
- [How do I use my Airgoods Direct Link?](https://support.airgoods.com/en/articles/12255792-how-do-i-use-my-airgoods-direct-link.md)
- [What is Airgoods Direct?](https://support.airgoods.com/en/articles/12243329-what-is-airgoods-direct.md)
- [Does Airgoods have a Direct Widget?](https://support.airgoods.com/en/articles/12255811-does-airgoods-have-a-direct-widget.md)
- [Airgoods Sample Box Program: What is it?](https://support.airgoods.com/en/articles/13444814-airgoods-sample-box-program-what-is-it.md): No participation fee or contract. Send samples to us and we'll help you reach high-intent specialty retailers. We handle matching, packing, and shipping. Participate once or as often as you’d like.
- [Airgoods Sample Box Program: How does matching work?](https://support.airgoods.com/en/articles/13444819-airgoods-sample-box-program-how-does-matching-work.md): Once you ship to us, we match you with top specialty retailers based on fit and buying behavior. You can set preferences, review the list of matches before we ship, and follow up with them directly.
- [Airgoods Sample Box Program: What should I send?](https://support.airgoods.com/en/articles/13444824-airgoods-sample-box-program-what-should-i-send.md): Send your hero SKU or a mix to showcase your range. Shelf-stable only. Full-size preferred \(samples OK\). No min or max quantity, completely up to you — most brands send enough for 50-100 retailers.
- [Airgoods Sample Box Program: Where do I ship?](https://support.airgoods.com/en/articles/13444830-airgoods-sample-box-program-where-do-i-ship.md): Ship samples to our NYC warehouse or drop them off yourself. You cover shipment to us and we cover shipment to stores. We create sell sheets from your brand page info, so only send us your products.
- [Airgoods Sample Box Program: Post-Shipment](https://support.airgoods.com/en/articles/13444832-airgoods-sample-box-program-post-shipment.md): Review your matched retailers, then follow up directly when boxes are delivered. Message buyers, run email campaigns, and target stores with your items in cart to turn samples into first orders.
- [What are the costs, fees, and processes involved in the Airgoods Sample Box program?](https://support.airgoods.com/en/articles/15007533-what-are-the-costs-fees-and-processes-involved-in-the-airgoods-sample-box-program.md)
- [How does the Airgoods sample box program work in terms of sample quantity, retailer targeting, and unused sample management?](https://support.airgoods.com/en/articles/15062764-how-does-the-airgoods-sample-box-program-work-in-terms-of-sample-quantity-retailer-targeting-and-unused-sample-management.md)
- [Changing my login email](https://support.airgoods.com/en/articles/12255821-changing-my-login-email.md)
- [Changing my bank info](https://support.airgoods.com/en/articles/12255826-changing-my-bank-info.md): Learn how to update the bank account used for Airgoods payouts through Stripe or Dots and ensure future ACH payments are sent to the correct account.
- [Adding team members to your account](https://support.airgoods.com/en/articles/12255833-adding-team-members-to-your-account.md)
- [Keeping Your Business on Airgoods: Our Disintermediation Policy](https://support.airgoods.com/en/articles/16736643-keeping-your-business-on-airgoods-our-disintermediation-policy.md): Learn why all communication, payments, and coordination between sellers and buyers must stay within the Airgoods platform.
- [How to embed your Airgoods Direct widget on Wix](https://support.airgoods.com/en/articles/12252685-how-to-embed-your-airgoods-direct-widget-on-wix.md)
- [How to embed your Airgoods Direct widget on BigCommerce](https://support.airgoods.com/en/articles/12252701-how-to-embed-your-airgoods-direct-widget-on-bigcommerce.md)
- [How to embed your Airgoods Direct widget on Squarespace](https://support.airgoods.com/en/articles/12252708-how-to-embed-your-airgoods-direct-widget-on-squarespace.md)
- [How to embed your Airgoods Direct widget on Shopify](https://support.airgoods.com/en/articles/12252716-how-to-embed-your-airgoods-direct-widget-on-shopify.md)
- [How to embed your Airgoods Direct widget on WooCommerce/WordPress](https://support.airgoods.com/en/articles/12252750-how-to-embed-your-airgoods-direct-widget-on-woocommerce-wordpress.md)
- [How to create an email campaign](https://support.airgoods.com/en/articles/12255851-how-to-create-an-email-campaign.md)
- [How to add your domain to Airgoods](https://support.airgoods.com/en/articles/12255923-how-to-add-your-domain-to-airgoods.md)
- [How to View Campaign Engagement by Retailer](https://support.airgoods.com/en/articles/16100398-how-to-view-campaign-engagement-by-retailer.md): Learn how to see which individual retailers opened your marketing campaign emails, not just the total open count.